Sales Full-time Executive

VP of Customer Success

HAQQ Lebanon, UAE, Egypt, Jordan, Oman

Why Join HAQQ

Build the function that turns sovereign signings into thriving deployments and renewals, and define CS for an entire category.

About the Team

The Sales & Revenue team is the engine behind HAQQ's global expansion. We connect groundbreaking legal AI with the law firms, enterprises, governments, courts, and institutions shaping the future of justice across emerging markets. Our team spans business development, sales, partnerships, revenue operations, account management, and customer success, working together to deliver exceptional customer outcomes at every stage of the journey.

We're building more than a sales organization; we're helping define an entirely new category. That means moving fast, solving complex challenges, earning trust with every conversation, and working closely with product, engineering, and leadership to bring innovative solutions to market. If you're excited by ambitious goals, meaningful customer relationships, and the opportunity to build something that transforms an industry, you'll feel at home at HAQQ.

In This Role You Will

Build and lead the CS org and playbooks
Own retention, adoption, NRR and advocacy
Stand up onboarding, support and CSM motions
Partner with Sales, Product and Partnerships

You Might Thrive If You

8+ yrs CS incl. leadership
Scaled CS in B2B/B2B2G SaaS
Data-driven retention track record
Arabic & English a plus

About HAQQ

HAQQ Legal AI is Digitizing Justice and building the legal-technology infrastructure for Emerging Markets, on-track to become the latest Legal AI Unicorn in the region. This will be the hardest, most challenging job you've ever had, but also the most rewarding.

Only 1 in 1,000,000,000 people make it onto the HAQQ leadership team, and we hold similar standards for every person joining the Company.

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