Customer Success Manager

HAQQ Lebanon, UAE, Egypt, Jordan, Oman

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Why Join HAQQ

Own the success of bar associations and enterprise clients, drive adoption across thousands of legal professionals.

About the Team

The Sales & Revenue team is the engine behind HAQQ's global expansion. We connect groundbreaking legal AI with the law firms, enterprises, governments, courts, and institutions shaping the future of justice across emerging markets. Our team spans business development, sales, partnerships, revenue operations, account management, and customer success, working together to deliver exceptional customer outcomes at every stage of the journey.

We're building more than a sales organization; we're helping define an entirely new category. That means moving fast, solving complex challenges, earning trust with every conversation, and working closely with product, engineering, and leadership to bring innovative solutions to market. If you're excited by ambitious goals, meaningful customer relationships, and the opportunity to build something that transforms an industry, you'll feel at home at HAQQ.

In This Role You Will

Own a portfolio's onboarding, adoption and renewal
Build success plans and QBRs
Drive expansion and reduce churn
Be the voice of the customer to product

You Might Thrive If You

4+ yrs CSM (B2B SaaS)
Account management and data fluency
Empathy and executive presence
Arabic & English

About HAQQ

HAQQ Legal AI is Digitizing Justice and building the legal-technology infrastructure for Emerging Markets, on-track to become the latest Legal AI Unicorn in the region. This will be the hardest, most challenging job you've ever had, but also the most rewarding.

Only 1 in 1,000,000,000 people make it onto the HAQQ leadership team, and we hold similar standards for every person joining the Company.

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